Main Account Manager duties and responsibilities
Account Managers are responsible for managing key and important accounts of company customers and clients. It is a role that requires a unique set of interpersonal and relationship-building skills and you will need to be entirely customer-focused at all times whilst undertaking your duties. To be effective as an Account Manager, you will need to show exceptional communication skills, be a strong problem solver, be adaptable and able to respond to pressurized and stressful situations, and also be capable of using your initiative to solve the problem and issues presented by your customers and clients.
- Act as the main point of contact for key organizational customers and clients;
- Assess the needs of your customers and clients and provide solutions to their problems;
- Work alongside internal organizational departments to fulfill the objectives of your role;
- Collect, analyze and use data and information to respond to the needs of your customers and clients;
- Establish and maintain your own professional knowledge of company products and services;
- Maintain and keep accurate records and information logs pertaining to your customer's and client's status;
- Respond in a timely manner to complaints as and when they arise;
- Keep in regular contact with clients and customers to ensure their specific needs are met.
Q1. Tell me about yourself and why you want to be an Account Manager?
"I am a passionate people-person who gets immense job satisfaction from achieving consistently high results within my role as an account manager. With me, you would be getting someone who has plenty of experience of being a totally focused account manager, and also someone who is willing to get stuck in and deal with the pressure of the role positively. I always continually look for ways to improve and move a business forward dynamically and will always provide outstanding care and attention to those customers and clients I am responsible for."
Q2. Why do you want to work for our company as Account Manager?
Q3. In your opinion, what the most important skills and qualities needed to be an Account Manager?
Q4. Give me a solid example of when you supported an important customer or client who was experiencing a major problem.
Q5. How do you manage stressful work situations?
Q6. What would you do within the first 30 days of starting as our Account Manager?
Q7. How would you deal with a challenging client or customer as the Account Manager?
Q8. Describe your management style?
Q9. As our company Account Manager, how would you persuade people to do what you want?
Q10. Have you ever managed a difficult team?
Q11. What do you think you will dislike the most about being our Account Manager?
Q12. Tell me about a time when you failed at something work-related and how you responded to the situation?
Q13. Describe a situation when you had to use your initiative to solve a difficult problem?
Q14. How would you monitor the performance of your team?
Q15. As our Account Manager, how would you manage an underperforming member of staff within your team or department?
Q16. As our Account Manager, would you ever delegate responsibility to others?
Q17. Describe your style of leadership?
Q18. Describe a time when you completed a difficult, time-sensitive task whilst under pressure?
Q19. What was the last piece of professional development you undertook?
Q20. Where do you see yourself in 5 years' time?
Q21. What's your biggest weakness?
Q22. What are your salary expectations in the role of Account Manager?
Q23. That's the end of your Account Manager interview. Do you have questions for the panel?
TIPS FOR SUCCESSFULLY PASSING YOUR ACCOUNT MANAGER INTERVIEW
Tip Number 1 - Prior to attending your account manager interview, make sure you already have a plan in place for what you propose to do within the first 30, 60 and 90 days of starting within the role. If you can hit the ground running, and show the interview panel you can make an immediate and positive impact, you are more likely to get the job.
Tip Number 2 - In preparation for your account manager interview, write down a list of the most important skills and qualities needed to excel within the role, and then think of previous situations you have been in where you have already proved competence. By undertaking this simply yet highly effective exercise, you will put yourself way ahead of the competition at the interview.
Tip Number 3 - On this page, we have provided you with 23 Account Manager interview questions that we recommend you prepare for. The questions listed are the most common interview questions asked of account managers during their interviews. If you can prepare to-scoring answers to all of these questions, you are far more likely to pass your interview!
Tip Number 4 - At the end of your Account Manager interview, you will be given the opportunity to ask questions. Make sure the questions you ask are focused on the future success of their organization.
